The Difference

​With so many online platforms promoting themselves as "on-line therapy" there are a number of things that separate us from the rest of the crowd

We actually provide therapy.

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All our services are recognized by our payers and the Centers for Medicaid and Medicare Services as outpatient mental health and substance abuse treatment. The term "therapy," short for "psychotherapy," refers to a group of medical procedural codes.  These codes include specific requirement that are required to be met in order to refer to a service as therapy. Our competitors advertise their services as "therapy" but in their legal terms and conditions refer to their services as "therapy services" that are "not a replacement for therapy, 

Telebehavioral Health.US is a healthcare organization, not a software company.  

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For more information on the rising problem of software companies posing as healthcare organizations check out this article,

 

"Caution: Direct-to-Consumer Digital Care – All That Glitters Is Not Gold," from Telehealth.Org

With us, you're covered.

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All of our services are  covered by our in-network insurance payers including Medicare and Medicaid. 

 

Since 2016, our in-network payers have reimbursed us directly for 75% of all our services, which means most of our patients only pay an outpatient copay.

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We clinically support our providers.

Telebehavioral Health.US provides a clinically supported environment for our therapists. As part of their contractual obligation, our therapists agree to participate in direct supervision and we provide weekly opportunites for individual or group supervision, continuing education and collaboration between our clinical and administrative teams. As a healthcare organization, direct clinical oversight is required of us to maintain compliance with our in-network payers as well as professional  licensing standards.

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We are HIPAA compliant AND HIPAA regulated.

Many people confuse "HIPAA compliance" and "HIPAA enforced" or regulated and often think these are the same thing.  Other websites will advertise they are "HIPAA compliant," which gives consumers the impression their data is secure and the company would face consequences for not upholding that security and privacy. 

 

In reality, "HIPPA compliance" refers to maintaining standards for information confidentiality, privacy, security and security awareness. established in the Health Insurance Portability and Accountability Act of 1996.  HIPAA regulations set forth standards including things like data encryption as well as administrative policies and procedures around the retention, storage, transmission and destruction of Protected Health Information (PHI). Being HIPAA compliant alone means to the best of their knowledge,  the company operates in a way that is in compliance with HIPAA standards but there is nothing enforcing or regulating their ability to uphold these standards.  In other words, there are no consequences for not maintaining HIPAA regulations.

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We have Privacy Practices,  not Terms, Conditions, and disclaimers.

Telebehavioral Health.US provides a clinically supported environment for our therapists. As part of their contractual obligation, our therapists agree to participate in direct supervision and we provide weekly opportunites for individual or group supervision, continuing education and collaboration between our clinical and administrative teams. As a healthcare organization, direct clinical oversight is required of us to maintain compliance with our in-network payers and to uphold our professional  licensing standards.

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We believe misleading consumers is unethical, so we just don't.

Misleading people  about our services would violate the ethical and legal standards of our healthcare professions and we could get in some real hot water for such deceptive practices. Unlike "therapy service" websites and platforms, you will find zero disclaimers anywhere on our website, because we are actually providing the services we advertise, which means we don't need disclaimers. Instead we have HIPAA compliant and regulated Privacy Practices,

 We understand the difference between therapy and self-help, and we offer both.

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"Therapy service" platforms admit their services are actually a "self-help" service in their terms and conditions, while intentionally misleading consumers buy referring to their services as "therapy" and "telehealth" throughout their websites, social media  and advertising. While we value self help, and we have a whole section of self-help resources on our website, self-help is an entirely different service than therapy. Unlike our web-based competitors, we are proud to say we offer both, we just don't charge you for our self-help resources.

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Healthcare decisions based on your well-being, not on what "package you purchase."

Our therapists are required to document and prove the medical necessity for care, regularly.  As a healthcare organization, we submit all our claims directly to your insurance company, which is why you won't see any "package deals" on our website.

Is it ethical and legal?

I was asked this question a lot along the way, "is telehealth legal and ethical?" The answer is yes, telemedicine and telehealth are both ethical and legal, however what most people think of when they think online therapy are "therapy service" platforms and according to their own terms and conditions, the services they are provide are not a the same as receiving mental health treatment as they do not adhere to the clinical requirements of psychotherapy. This misrepresentation is just one of many ethical, and possible legal, dilemmas faced by the clinicians who work under these platforms. 

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Coordination and integration of your care.

"Therapy service" platforms prohibit their therapists from engaging in the coordination and integration of care with other providers and supports you might be working with.  As a healthcare organization, our therapists can help with providing a diagnosis and recommendations to other providers, writing emotional support animal letters, assisting with disability claims, and providing recommendations for work or school accommodations are just some examples of the ways we coordinate and integrate your care,  

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