Frequently Asked Questions
Our Services
What mental health services do you offer through telehealth?
TelebehavioralHealth.US provides a comprehensive range of online outpatient services, including:
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Individual counseling for adults, teens, and children
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Couples therapy
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Family therapy
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Group therapy
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Diagnostic evaluations
Our clinicians provide trauma-focused treatment and evidence-based modalities such as CBT, DBT, EMDR, and mindfulness-based therapies.
All treatment plans are personalized to your goals and medical necessity, so you receive care that fits your needs.
Fees & Insurance
Do you accept insurance for online therapy?
Yes. Since 2016, insurances have reimbursed us directly for 75% of all our services, which means most of our patients only pay an outpatient copay.
We are in-network with many major insurance plans, including Medicare and Medicaid (availability depends on your state) and we will verify your coverage before your first appointment, so you know your exact benefits for individual, couples, family, or group therapy.
If we’re not in-network for your plan, we offer:
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Fair and transparent self-pay rates
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Out-of-network billing when allowed by your insurance
Our billing team is available to answer any insurance or cost-related questions. You can call (616) 500-0420 or email billing@tbhus.com to reach our billing specialists.
Self-Pay Rates
What are your therapy rates for self-pay clients?
Therapy fees vary based on the service type and provider. If you’re interested in private-pay rates, please complete the Client Registration Form and we’ll send accurate pricing.
We aim to provide affordable, accessible online therapy options and also provide financial assistance to those who qualify.
Getting Started
How do I start online therapy with TelebehavioralHealth.US?
Beginning therapy with us is simple:
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Complete our Request Appointment Form
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Our practice specialist will contact you within 24 business hours to review and verify your insurance benefits.
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After verification, a clinician will reach out to schedule your first telehealth session.
Our team handles the setup so you can focus on getting the support you need.
Privacy & Confidentiality
Is online therapy confidential and HIPAA-compliant?
Absolutely, TelebehavioralHealth.US is a healthcare organization and a HIPAA-regulated covered entity. All our services are delivered through secure, compliant platforms. We are legally reguired to uphold the technical, physical and administrative safeguards mandated to protect patient data. Your personal information and therapy sessions are protected by federal privacy laws. You can view our privacy practices here.
Your therapist will also review confidentiality policies during your first session.
Cancellation Policy
What is your cancellation policy for therapy appointments?
We require 24 hours' notice to cancel or reschedule an appointment. Missed or late-cancelled sessions may result in a fee. If you need to cancel your appointment please contact our practice management specialist by emailing info@tbhus.com or calling us at (616) 327-2405