Frequently Asked Questions

Click on the comfy chairs to learn more

Insurance

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Will my insurance cover the cost?

Are you accepting new clients?

Yes! Click on the red chair to request an appointment by completing a brief, online form.  

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Request
Appointment 

What is the cost?

  • Yes, we are an In-Network Provider with numerous insurance companies.  You must be resident of the same state as one of our practice locations.

  • Our goal is to have clinicians in every state by 2024. 

What is the registration process?

  • Our billing staff will connect with you prior to your first appointment to verify your insurance benefits and inform you of your out-of-pocket costs. 

  • The process of insurance reimbursement is the same process as in office therapy.  Costs for services vary by plan.

  • Since we opened in 2016,  our in network payers have reimbursed us for 75% of all services, meaning  the average costs to our clients is the cost of their copay after deductible

  • Copays are collected either at the end of each session or at monthly.  You will be required to keep a card on file, however, you will never be charged without receiving an invoice prior to your card being charged.

  • If you have any questions about billing, please contact our billing team and have your insurance card ready. 

Are you hiring?

Yes! We are almost always looking for good people to join our team and will be continuing to grow until we are providing services throughout the entire US. 

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Join Our Team

  • Click on the red chair to request an appointment by completing a brief, online form.  

  • Once we receive your request our support team will follow up with you within one business day to verify your insurance, connect you to our patient portal, and answer any questions you have. 

  • You will need to complete the intake forms and consents in the patient portal prior to scheduling with your therapist. 

  • Typically we are able to complete the intake process and schedule your first session within one to two weeks.  

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If you are experiencing a mental health emergency please contact 911 or go to your local emergency room.  We are not currently able to respond to mental health emergencies through our website. 

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What equipment will I need? 

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Preparing for your virtual visit

  • A computer with a webcam and internet access​

  • or

  • A mobile device or tablet with a camera and internet access or data. 

  • Headphones with a microphone. 

  • A private location. 

  • Our clinicians use Microsoft Teams to conduct telehealth sessions.  You will not need to download or install any programs.  Click here to learn more about our privacy policies and how we maintain HIPAA compliance.